Frequently Asked Questions
Everything you need to know about shopping at Maple Store.
What is the standard shipping time for electronic devices?
We offer expedited shipping on all orders. Typically, domestic orders are delivered within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
Do my electronics come with a manufacturer warranty?
Yes, all products sold on Maple Store are 100% authentic and come with a standard one-year manufacturer warranty covering defects in materials and workmanship.
What is your return policy for opened items?
We accept returns within 30 days of purchase. For electronics, items must be returned in their original packaging with all accessories included. A restocking fee may apply if the factory seal is broken.
How can I track the status of my order?
Once your order is processed, you will receive an email with a tracking number and a link to our carrier's website to monitor your shipment in real-time.
Which payment methods do you accept?
Maple Store accepts all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are the devices sold on your site unlocked?
Yes, all smartphones and cellular-enabled tablets sold at Maple Store are factory unlocked and compatible with most global GSM and CDMA network providers.